All SALES ARE FINAL. It is like a concert or theatre ticket--your purchase is absolutely FOR THAT DAY AND TIME ONLY and you must be present at the barn at the scheduled time in order to ride.
- Medical or Family Emergency
- IF you purchase rides more than 48 hours before the scheduled time, you may cancel up to 48 hours before the ride and receive full refund, no questions asked. (No refunds or rescheduling at all ever less than 48 hours before a ride.)
Rain: If a ride is cancelled due to rain you can reschedule or get refund--your choice. But you must email us to see if it is raining here and if the ride is cancelled. (It may be raining where you are and not here.)
Age & Weight Restriction:
Riders must be at least 10 years old.
Maximum weight: 250 pounds
Any rider less than 10 or more than the above mentioned weight restrictions will not be able to ride and this will NOT constitute grounds for a refund, the horse having already been held for that person and prepared for that person, so please take care in making your reservations.
Every rider is required to wear a helmet. We do provide helmets for everyone.
Important Must-Read Information:
We begin RIDER PROCESSING at exactly the scheduled time TO THE MINUTE, and it would not be fair to ask the other riders who arrived on time to wait while it's repeated for a late arrival. You would not think it fair if that was done to you after you took abundant precautions to arrive on time.
If you are not present at the gate at the scheduled time, you will miss important procedures such as instructions for forms, obtaining and fitting of helmets, instructions for riding, etc, and therefore you will NOT be able to join the group after we have started, having missed some of these critical procedures EVEN IF WE HAVE NOT ACTUALLY LEFT YET.
Therefore, if you are not present at the barn at the scheduled time, you have already missed your ride and there is NO REFUND for that. In making your reservation you are agreeing to assume responsibility for any and all misfortune or act of God that may befall you.
WE ADVISE YOU ACCOUNT FOR TRAFFIC AND ALL OTHER EMERGENCIES IN YOUR PLANNING AND BE IN TOWN EARLY so that you will not waste your purchase--your purchase payment is for THAT PARTICULAR DAY AND TIME ONLY, just like a seat at a concert.